DSS IN WASTE MANAGEMENT

Waste management is a company operating in North America. Soon after the establishment of waste management, company planned to expand its business. As soon as the business expanded operations were becoming complex day by day, because the business was in growth stage, investments were coming in so it was becoming difficult to manage the organization. The business now needs some management information system in order to maintain smooth business operations. So the management decided to install a SAP information system in order to respond business issues more quickly. These issues can be classified as pricing, customer care, billing and activities. More over what company wanted to achieve was to improve customer care and business operations by reducing costs. Apart from that their main objective was related to decision making in which their information system should provide them such internal and external info which should help them in decision making.

Once the information system was implemented the system was failed badly. The reason behind the failure was that the staff was not properly trained as they do not know that how to operate that system, secondly their structure were weak and by structure I mean that the research they did was wrong. Based on the research and their objective SAP installed the system but once their representation of data was wrong the SAP system failed to work in that context.

So the reason why I wrote this article is that if a company is implementing a system it should consider some aspects which can be related to proper planning, results, objective, staff training etc. Otherwise instead of reducing your costs it can further increase your operating costs thus decreasing your efficiency.